If you’re just starting out with your own business or about to hire IT support specialists for the first time, it is natural to feel overwhelmed with the offers available and choosing which solution is the right one for you. As with most things in life, asking the right questions can be the solution for your problem, so figuring out what those are could be a good way to start the process.
One of the key aspects to consider when looking for managed IT support is to make sure their location is convenient for you. Luckily, there is no shortage of IT support providers in London or in the UK in general, so that shouldn’t be a problem for UK-based businesses. Also, as brilliant as foreign IT geniuses might be, you want to make sure your support comes from natives or someone who is actually fluent in your language, so that you don’t need to go through “the language barrier” in the middle of an IT crisis.
The next thing you need to make sure of is that they’re hands-on, meaning that they will be aware of your situation at all times, so that everything is always in top shape and any problems can be caught as early as possible, preferably even before your clients, employees or yourself become aware of them and crises can be averted.
Also along the same lines is to make sure that they can track your technology and solve problems remotely, which is something most IT companies in London and in other big cities offer these days, even as part of their basic packages, and that can be almost literally life-saving, as it will save you time, money and trouble if any problems arise. Remember, however, that this should not be your only option, nor the only one you use, especially when several options are available.
Which is why you should definitely ensure that the IT support you hire can assist you locally, on-site, as well as remotely, because there are obviously some problems – those related to hardware, for instance – that cannot be solved remotely or with your own basic knowledge. It is also why you want to hire a local company, as those are able to get to your offices quickly and more easily and thus offer better and more immediate support to accommodate your schedule and needs.
Finally, you should make sure that any IT support providers you hire will be true partners to your business, which means that they will help you choose and manage your IT vendors so that your interests are best served and your infrastructure is completely functional at all times, something vital for the success of your operations, especially as your business grows and faces new challenges.
All in all, the ideal IT support service is one which works with you rather than for, or worse yet, against you. The key to make sure of that is partially in the aspects cited above, but it is also in knowing exactly what you want and need from the service provider so that you can ask for and about what is truly relevant for you and your business.